Refund and Returns Policy
Last Updated: June 2026
1. Overview & Operating Entity
This Refund and Returns Policy is issued by Hongwei Zhang, Founder of DeepInDating, the independent sole operator of deepindating.com. Our platform solely provides paid online authentic dating coaching & Core Natural Connection Framework digital training subscription services; we do not sell physical goods, cultural supplies, handicrafts or tangible printed products of any form.
This policy applies to all paid membership subscriptions, dating coaching articles, and exclusive natural attraction tutorial videos purchased through deepindating.com, and shall be read together with our Terms of Service, Privacy Policy, Disclaimer and How to Cancel Subscription guide as a unified binding legal agreement between you and the platform founder.
All platform content is professional romantic relationship and dating skill educational material delivered via digital subscription only. No physical merchandise, offline consulting packages or one-on-one offline coaching are sold on this site.
2. Subscription Membership Refund Rules
2.1 Eligible Refund Window
You may request a full refund for your membership subscription within 14 calendar days of your initial purchase date if you are unsatisfied with our dating coaching articles and video courses.
- This 14-day refund window only applies to your first payment of a brand-new subscription plan.
- Auto-renewal charges for monthly, quarterly and annual cycles are not eligible for refunds once the 14-day window of each billing cycle has expired.
2.2 Non-Refundable Scenarios for Memberships
We cannot offer full or partial refunds under the following conditions:
- More than 14 days have passed since your latest subscription billing charge;
- You have streamed large portions of coaching videos or downloaded complete dating article & script libraries included in your membership;
- You manually canceled your subscription mid-cycle and request partial reimbursement for unused service time; full member access remains active until the end of your current billing cycle with no prorated refunds issued.
- Your account has been suspended or terminated for violating the platform Terms of Service.
2.3 Cancellation & Renewal Note
Canceling your subscription only disables future automatic recurring billing charges. You will retain unlimited full access to all dating coaching articles and natural connection framework video tutorials until your current billing period expires. A subscription cancellation does not automatically submit a refund application; separate refund requests must be sent via official support channels within the valid 14-day window.
3. Physical Product Return Exclusion Statement
deepindating.com operates as a fully digital education platform and does not sell, ship or deliver any physical goods, craft items, printed books or tangible merchandise. All return, shipping and exchange policies applicable to physical products do not apply to any purchases made on this website.
4. Digital Content Special Terms
All dating guidance articles, romantic conversation templates, recorded coaching tutorial videos and downloadable relationship learning resources are classified as non-refundable digital goods once full member access is unlocked. Digital educational content cannot be returned, recovered or resold after users gain streaming or download permissions.
5. How to Submit a Refund Request
To apply for a refund within the valid 14-day window, prepare your subscription order ID, registered account email and a clear description of your dissatisfaction, then send your request to our official support email listed in the contact section below. Our support team will review and respond to all valid applications within 3 working days.
6. Policy Modification Right
Hongwei Zhang reserves the right to adjust this Refund and Returns Policy at any time to comply with global payment regulations and service optimization. The latest updated version published on this page takes effect immediately upon release for all deepindating.com members.
7. Permanent Official Contact Information
If you have questions about refund eligibility, billing disputes, subscription charges or this Refund and Returns Policy, reach our customer support team through the fixed valid contact channels below:
- Platform Operator: Hongwei Zhang, Founder of DeepInDating
- Dedicated Support Email: contact@deepindating.com
- Service Hotline: +86 18098511407